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Client Engagement Process


just click for source This section contains a high level description of the process used by Wizfy for engagements with clients. A Preliminary Estimate is produced very early in the planning process for each engagement. The Preliminary Estimate provides the client with a rough estimate of the cost and schedule for the engagement. The next step in the engagement process is the creation of a more detailed plan for performing those tasks required to complete the engagement. A detailed engagement plan will describe the goals, responsibilities, schedule and cost for the engagement as well as the work products that Wizfy will deliver during the engagement. Wizfy will create this document by working with the client to ensure that all parties thoroughly understand and agree upon the objectives of the engagement. The plan will become the contract supplement for the engagement.

Project Management discipline is critical to the success of each engagement. The client is actively involved throughout all engagements. Clients provide the information and guidance Wizfy needs to be sure that it delivers what the client needs. Clients are also involved to ensure that they are kept current on the status of each engagement as it moves to completion

The Process

Client Engagement Process
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The client need only commit to a brief meeting with Wizfy staff to provide the information and guidance Wizfy needs to understand the objectives of the project. This meeting typically is best conducted in person and usually lasts one or two hours click at this page.

Preliminary Estimate

continue reading The preliminary estimate contains a high level overview of the objectives for the engagement as well as rough estimates for the cost of the engagement and the schedule for delivery. This includes a list of the risks, assumptions and constraints that may apply to the cost and schedule estimates. Preliminary Estimate is based on the client’s input and Wizfy’s experience and research. Wizfy will work with the client to quickly obtain a high level understanding of the project and produce the preliminary estimate. The preliminary estimate is a valuable tool for ensuring that the initiative is aligned with the strategic objectives of the company and for setting realistic expectations for the endeavor. The Preliminary Estimate does not commit either the client or Wizfy to any further involvement in the engagement. If the client is not interested in moving forward with the engagement, no further activity takes place. In such cases, the preliminary estimate may very well save the client a great deal of time and money by identifying the project as one that is not practical or cannot be achieved within the available budget or required time frame. This in itself is a valuable service that Wizfy provides to its clients in that it can help avoid IT initiatives that are destined to fail from the outset.

Project Costing

please click for source Wizfy charge on per hour basis against the estimations. All of our estimations are done in man days. Man hours contributed by Project Managers, Software Developers, Testers, and Graphics designers and Content Authors are included in the bill separately. Once these charges are finalized with client, they are included in service contract.

“1 Man Day = 8 Man Hours”

Payment Schedule

Payment schedule varies differently from project to project. However generally we like our clients to pay 25% of the total payment in advance, 25% of the total payment at the time of deployment on our staging servers and remaining amount when application is ready for deployment.

In case of lengthy projects, after payment of advance, we divide the remaining amount on number of months and we like our clients to pay that particular amount on monthly basis in advance.

Service Contract

A service contract is signed with the client. This service contract contains clauses protecting interest of both parties. We have our standard contracts in our documents database that can be tailored to meet the requirements. However document contents can be provided by the client as well.

Proof of Concept (Pilot Project Development)

Under certain circumstances it is feasible to develop a working proof of concept (a pilot project). This can help conducting studies how existing stake holders will react and can also help in conducting studies and assessing the overall impact when application is deployed. This can also help us exhibiting our grip on the technology and business understanding, hence winning client confidence.

“A pilot project serves as an advance or experimental version or sample of an operation”